We want you to be happy with SkyWarden. Because a license key is delivered instantly and can't be taken back from the PC it's activated on, refunds work as follows.
When you can get a refund
- Wrong PC ID: if you entered a PC ID by mistake, contact us within 7 days — we replace the key for the right PC instead of refunding.
- It doesn't work for you: if SkyWarden doesn't run on your PC and support can't fix it, ask within 7 days of buying for a full refund.
- Charged twice: duplicate payments are always refunded.
When refunds aren't possible
- After 7 days, or when most of the license period has been used.
- When a game update or a game publisher's decision affects your game account (see the terms).
How to ask
Open a support ticket with your order number (SW-…). Approved refunds are sent back through PayPal to the original payment method, and the license is marked as refunded in your account.
Chargebacks
Please talk to us first. A PayPal dispute or chargeback cancels the license connected to that payment.